Silver Birch Privacy Policy

Silver Birch Privacy Policy

This document contains terms that require clarification: when it says We, Ours, we mean - Silver Birch LLC; when it says You, Yours, it means any person who contacts us via our website, or in any other way. The document you are reading is the Privacy policy, or simply the Policy. Instead of personal data, when one type is not directly highlighted, we will simply say the Data. The content of personal data, and what we mean by it, we will describe below.

In the Policy, we will explain what we mean by personal data, what data we process and how we do it.

The Policy is a binding document for us and for you. Part of the data about your activity (cookies, utm-tags) will be collected by us even without you filling out any forms. Therefore, by continuing using the site, you agree to the provisions of the Policy.


This site is designed to work with legal entities. Therefore, individuals submitting the data should preferably submit their corporate data. For example, if you have a work and a personal e-mail, we ask of you to send your work e-mail. By default, we will assume that the address, phone number, e-mail address provided by you will be corporate.

Individuals acting in their own interest are also entitled to use the site, and we are ready to negotiate with them, but please take into account the above.

The policy does not apply to our employees, as well as to the data of legal entities.

Types of personal Data

Personal data is any data by which you can be identified.

We process your surname, name, patronymic, phone number, e-mail, address

You may choose not to provide us with your Data. However, sometimes this may lead to the inability to communicate with you and provide you with services and sell goods.

We may also process the following technical data of yours:

  1. information about user actions on the Site;

  2. IP addresses;

  3. location data;

  4. cookies;

We never collect special categories of personal data: Biometric data, religious or philosophical beliefs etc.. If received, they will be destroyed immediately. Any other processing of such data is not permitted by us.


We process your data for the following purposes:

1. To perform agreements that we concluded between us;

2. To deliver the products you ordered, we may send data to third parties - delivery services companies;

3. To sell goods, delivery, market researches, repeat sales, quality control, claim handling, answering your questions, sending you promotional offers about our products.

Order of processing

We process the data both digitally (automated) and manually (without the use of automation tools). We are limited to the following:

1. Collection

2. systematization

3. accumulation

4. storage

5. clarification (update, change)

6. depersonalization

7. Data destruction

Ways of obtaining

You can send us the data:

1. Through the order form

2. Through the Jivo chat plug-in connected on the Site

3. Through communication with the manager

4. When using the site

5. During a personal appeal to our office

6. By sending correspondence to our electronic and physical address.

User rights

You have the following rights in relation to your Data:

  1. The right to be informed - we always notify you about how we work with your data. This policy fixes all processing rules. Also, when we purposefully collect your data, we collect your consent to their processing.

  2. right of access – you have the right to request whether we are processing your data, as well as to request the data that we have about you.

  3. Right to rectification - You have the right to file a complaint about incorrect Data with a request to rectify it.

  4. Right to erasure - You have the right to request the erasure of your Data.

  5. Right to restriction of processing - in the cases provided for in Art. 18 GDPR and on the basis of your application, we may restrict the processing of Data until the situation has been resolved.

  6. Right to Data portability – you have the right to request that your Data be transferred to yourself or another company

  7. Right to object - individuals have the right to challenge certain types of processing, such as direct marketing.

  8. Rights related to automated decision making, including profiling – we do not use your Data to create your profile, nor do we make automated decisions. All decisions are made only by living employees

Grounds for processing

We process your data on the following basis:

1. Based on your consent:

a. Your expressed consent, usually such an expression occurs in the ticking of the corresponding question

b. Your presence on the site, after studying Policy

c. We may ask you for your consent to the processing of the data in another way, for example, ask such a question during a chat conversation or a phone call.

2. For the conclusion, agreement and execution of the contract concluded between us, under which you are a representative of the party, or are yourself a party.

Time of processing

We process your Data for up to 3 years from the date of the last contact, or until you submit a withdrawal of your consents.

Personal Data disclosure

We may disclose your data in the following situations:

  1. Sending data to third organizations that help us to provide you with services under contracts concluded between us. For example, we may share your information with a delivery service that delivers your order. This transfer takes place within the framework of an agreement concluded between us. We do not transfer the right to further transfer of data to them. If you are not satisfied with this, you can always let us know. We will individually consider the possibility of self-delivery for you. Unfortunately, we can refuse you to conclude and execute the contract, due to the impossibility.

  2. We may also disclose your data to protect the site itself.

  3. We may share your Data in response to an official request from the competent national law enforcement authorities, issued in accordance with local laws of the countries of the European Union.

Security of personal data

We protect the Data we hold from disclosure, total or partial loss, and unauthorized access by third parties.

To do this, we use all the necessary technical and organizational measures to ensure security and confidentiality, and constantly update them with the latest technical developments.

personal data breach


If we learn that the confidentiality of your Data has been violated, we will notify you. Breach of confidentiality may occur due to fraud, hacks, illegal transfers by our employees and illegal access by third parties, among other reasons. We will notify you by e-mail specified in the form. We will also report such a violation on this page by posting a special announcement.

Personal data of minors

We do not collect Data from minors under 18 years of age. If you are under 18, please leave the site and do not send us any data or fill out any forms. If you become aware that a minor has sent us some data, please let us know. We will stop processing such data and request proof of age.


We use "cookies" on the site to help you personalize your experience on the site. A cookie is a small text file placed on your computer by a website server. Cookies do not run programs and do not carry viruses. Cookies are uniquely assigned to you, and can only be used by the web server on the domain that sent them to you.

We may use cookies to collect, store and track information for security, personalization and statistical purposes.

Most web browsers download cookies automatically. If you wish to prevent the use of cookies on your device, you may leave the Site or change your web browser settings.

The storage period of such files does not exceed 1 year.

Changes to Policy

We may make changes to the policy. We notify you of such changes on the policy placement page. In the upper right corner, the date from which the policy is valid will be indicated. Also, a week before the new policy goes into effect, we will post it additionally on this page. The new version of the policy will come into force 7 days after its publication

Links to other recourses

The site may contain links to other sites, but unless these sites expressly state otherwise, we have no relationship with them. You will need to familiarize yourself with а privacy policy of this website. We are not responsible for the processing of your data by other websites.


You have the right to withdraw your consent to the processing of your Data at any time, or to prohibit us from using it by contacting us through the channels used above.


To contact us about your Data, you can use any of the following methods:

1. Send us an email:

2. Call by phone: +7 (391) 237-05-55


This policy is based on Regulation (EU) 2016/679 (General Data Protection Regulation), in case of any conflict, the GDPR rules are applied. In the event that any right or obligation is not fully set out in the Policy, but is expressly set out in the GDPR, we do not waive them for ourselves, and we do not waive them for you.